ESP Connect

Business Abnormal
Responsible Retailing Framework Ver1.1
Please note that no services/treatments are to be performed either in store or at the clients home under level 4 lockdown regulations.

If you are part of a group please consult your head office team before deciding on any action.

 Advise your landlords that you will be running an experiment and will be
opening for limited retail trade only and that you will not be fully operational as
services and treatments are not allowed as yet
 It is vital to mitigate their expectations in terms of rent which could be linked to
any turnover during this period. As such advise them that you will appreciate
that they hold back claiming rental until the situation improves as this will help
your as a business to survive till level 1 is reached when we expect to be able
to trade.

 Ensure you get a list of items that you are allowed to retail from your
Essential Services Business Permit
 You must have an Essential Services Business Permit for retail supply of
Body, Face or Haircare products
 Apply here:

 Recommended Business Abnormal Health Protocol is that either the owner or the highest protocol qualified staff member that has no underlying health
issues and has observed social distancing for the duration of the lock down be present
 Staff must be fully compliant with health and social distancing requirements:
 Ensure staff have required travel permits and supporting documentation
 Staff to complete a health questionnaire prior to arriving for work to assess any potential Covid-19 symptoms
 Staff to be screened for temperature and symptoms prior to entering the business – wear face masks etc
 Ensure that your business is fully compliant with health and social distancing requirements set out by government e.g.
 Staff to wear cloth masks and/or face shields and gloves
 Enough hand sanitizer, min 70% alcohol, must be provided for staff and clients
 Staff to sanitize their hands and all touch points i.e. front desk surfaces and credit card terminals before and after each client
 All products to be sanitised and placed into a bag before being presented to a client
 Clients queuing outside to maintain 2m social distancing via clear and explicit floor markings

 Communicate this Business Abnormal Framework Health Protocol to your
clients so that that know what to expect before coming into your business
 Clients are required to wear a cloth mask in order to gain entry to the store
 Clients to enter the store and maintain a 1.5m distance, via floor marking, from the front desk while consulting with the store representative
 Client to stay in place and not move around the store or touch any products or surfaces
 Store representative to fetch, sanitize and package products for the client and prepare sanitized credit card terminal for payment alternatively the credit card terminal keypad can be placed inside a disposable plastic bag which will need to be replaced after each client interaction.  
 Store representative to sanitize the clients hands prior to payment via credit card terminal
 Client will step forward to make payment as staff member steps back to
maintain safe distance
 Store representative to sanitize the clients hands prior to payment via credit card terminal
 Client exits and the same protocol is followed for the next client

ESP Connect