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ESP INDUSTRY INTEL APRIL 2022
As an industry revenue has increased by 18% overall when comparing April 2022 to April 2021 with the Hair Industry increasing by 21% and the Beauty Industry by 13%. Overall service Revenue increased by 24% and Retail by 16%. Average Docket charges increased only slightly by 2% but the number of client visits increased by 19% which is excellent news going into the winter months.

The Hair Industry increased Service Revenue by 28% and Retail by 16%. Interestingly average docket charges dropped by 1% and client visits increased by 25%

The Beauty Industry increased Service Revenue by 16% and Retail by 18%. Average docket revenue increased by 7% and total client visits by 8%.

ESP NanoVerse Cloud Platform NOW offers NEW “ESP Staff Excelerators” to boost staff turnover performance which is critical to maximise turnover by increasing the per client spend. To find out how to implement this technology contact the ESP Connect team for a free BI consultation info@espconnect.africa

As an industry revenue has increased by 17% overall when comparing March 2022 to March 2021 with the Hair Industry increasing by 18% and the Beauty Industry by 17%. Interestingly the Hair and Beauty industries very closely duplicated each other in many aspects (Average Charge Per Docket, Number of Visits, Service Revenue Increase and Staff Movement etc. ) except Retail Revenue. The Hair industry increased Retail Revenue by 20% when compared to last year while the Beauty Industry increased by 7%.

Looking at this increase a little closer we can see that the Industry Retail Revenue increase from last year is 16%. While not all hair salons increased retail revenue with some posting a decrease of over 40% and on the other hand some salons almost doubled their total retail turnover. In speaking to some of the salon owners who did particularly well it is clear that investment in staff training to enable staff to build meaningful client relationships and then leverage those relationships on a consistent basis coupled with performance assessments and target setting has paid dividends.

ESP Nanoverse Cloud Platform NOW offers NEW “ESP Staff Excelerators” to boost staff turnover performance which is critical to maximise turnover by increasing the per client spend. To find out how to implement this technology contact the ESP Connect team for a free BI consultation info@espconnect.africa

August 2021 allows for the second complete month post hard lockdown year on year comparison i.e. August 2021 to August 2020. As an industry we have seen turnovers increase by 27%, it’s interesting to note that this is the third consecutive month that we are showing a positive increase overall. The Hair Industry has also been on a positive trend for the last 3 months and the Beauty Industry for the last 6 months.

The Hair Industry has increased total revenue by 39% (August 2021 vs August 2020) as direct result of a 38% increase in the number of dockets however with this increase in number of visits there has been a drop in the average charge per docket. The Beauty Industry has increased total revenue by 13% with an increase of 48% in the number of dockets. The Expectation is that the increase in number of dockets would be proportional to increase in revenue. This beautifully illustrates that the more visits we have the less time is spent building relationships with individual guests which has a huge impact on the average spend per visit. Now is the time to focus staff education, target setting and monitoring of average service and retail charges per docket as we move into the last quarter of 2021.

These stats are drawn from the ESP client base that make use of our Business Intelligence service. These businesses owners are actively involved in their businesses and use the BI to track and understand the trends which allow them to formulate and implement strategies that will make a meaningful difference to the bottom line.

To find out how to implement strategies to improve your revenue and monitor the results contact the ESP Connect team for a free BI consultation info@espconnect.africa

In January 2021 we have seen total industry revenue decrease by 15% when compared to December 2020, while this is quite normal as the festive season comes to an end and majority of South Africans return to work what stands out is that total revenue has decreased by 32% in January 2021 when compared to January 2020. The partial level 3 lockdown from 28 December 2020 and lifted on 2 February 2021 has had a huge effect on the industry as a whole and seen us backslide to August/September 2020 levels. On average businesses saw 34% less client visits which resulted in 23% less retail revenue and 33% service revenue. The clients who did visit spent on average 11% than they did a year ago. The hair industry is fairing slightly better than the beauty industry, it has also been more consistent over the last 7 months. Staff losses have been greater in the beauty industry with an average of 3 less therapists per location vs the hair industry of 1 less for the month of January 2021.

The effects of normal seasonal decreases and a month in lockdown are plain to see. Some business will not be able to sustain the loss in revenue and close their doors, this in turn will create opportunities for the businesses who are able navigate through these challenges as well as entrepreneurs and groups looking to acquire running concerns.

These stats are drawn from the ESP client base that make use of our Business Intelligence service. These businesses owners are actively involved in their businesses and use the BI to track and understand the trends which allow them to formulate and implement strategies that will make a meaningful difference to the bottom line.

To find out how to implement strategies to improve your revenue and monitor the results contact the ESP Connect team info@espconnect.africa.

Learn more about ESP by visiting their website HERE.

Weekly/Monthly Covid Update

This is how the situation looks in Africa and we are at the top of the list as probably the most western urbanized country in Africa

Vaccinations are the next order of business…

Israel is clearly following a Blue Ocean strategy

I’m trusting there is enough a “boer maak a plan” thinking in SA that that links with how the “Jewish have made a plan” ….enough persecution survival complex to benefit us all 😁  (i.e how to survive against all odds).

I understand these are quite broad statements that might offend some if they take it out of context and into cultural and race differences in our very politically sensitive country – Black Lives Matter – Let me be clear.

We need to link the numbers back to what might be the cause for Israel’s ability to respond so proactively and learn from them. This is the purpose of Business Intelligence.

The issue is we as humanity are being tested and survival is at stake. Israel has survived despite the odds or even the right to exist – we can see the data reflecting a very powerful will to survive COVID.

THE KEY POINT is you want your business to Survive and have and also have similarly impressive response level that way exceeds your competitors (countries in Israel’s Case).

ESP Business Intelligence – Wellness Industry Statistics

ESP Wellness Industry BI report:

In December 2020 the hair industry has increased revenue by 3% when compared to November 2020 while the Beauty industry has seen a 8% decline for the same period.

After seeing massive gains last month the beauty industry has back-tracked somewhat and is now posting results that are more in line with what we are seeing in the hair industry.

As a whole revenue is down by 17% when comparing December 2020 to December 2021. In November this was sitting at 18% so the improvement is incremental. What I would like to highlight here is that the number of clients visiting has been 25% less, which is the average for the last 3 months, but this has only resulted in a 17% less revenue.

As this picture has evolved from July 2020 to now the month on month and year on year the improvements are becoming smaller and more hard fought. If you haven’t taken action in your business to increase the per visit spend of the clients who are visiting then you are behind the curve.

To find out how to implement strategies to improve your revenue and monitor the results contact the ESP Connect team info@espconnect.africa.

These stats are drawn from the ESP client base that make use of our Business Intelligence service. These businesses owners are actively involved in their businesses and use the BI to track and understand the trends which allow them to formulate and implement strategies that will make a meaningful difference to the bottom line.

If you want to find out more about salon software and business intelligence that can make a real difference to your business, email info@espconnect.africa.

Learn more about ESP by visiting their website HERE.

U.S. Citizens are Still Able to Return to the United States Despite a Presidential Proclamation Suspending Entry for Immigrant and Non-Immigrants in South Africa.

President Biden announced that effective at 12:01 a.m. Eastern Standard Time on January 30, 2021, immigrant and non-immigrant entry into the United States will be suspended for individuals who were physically present within the Republic of South Africa during the 14-day period preceding their entry or attempted entry into the United States.  Please note that this proclamation does not apply to U.S. citizens and contains multiple exceptions including for lawful permanent residents of the United States and some non-citizen family members.  All travellers to the United States, including U.S. citizens, must provide proof of a negative COVID-19 test to airlines prior to departure.

Thankfully SA is off this list:

Looks Like we are heading the Right way in SA Folks… Not like the USAor UK

This has been the Weekly/Monthly Covid Weather Report

Be Safe and Prosper – Collective Corporation.

It speaks of Hope.
Hope is the flame that creates the light.

It is from the young lady (poet) who read her Poem/Song at Bidens inauguration and if the USA represents one thing, it is the most dynamic (Blue Ocean Strategy country) in the world. Innovation is it’s hallmark.

The last 4 years in the USA has been like the previous 8 under Zuma here which led us to an economic recession just before COVID hit… We feel this painfully everyday with the Rolling Blackouts.

Yesterday for me represented a time of change symbolized by the inauguration like when the Berlin wall was torn down and Nelson Released and the IRA & UK found peace in the early 90s

Hopefully right now we are swinging into a more Wellness orientated world where fake news and idiotic tweets are not the standard but decency (democracy) and this will help our Wellness Industry to prosper as it has over the last 30 years.

Collective Wellness is the key to humanity going forward and COVID is giving us a sharp lesson in this.

Hope is the flame that creates the light.

Once again I reiterate this follows what Spain did at the end of summer. (October)

Spain being the coastal belt everyone flocks to. Just as in SA everyone from the interior flocks to the coastal areas.

The problem this wasn’t enough. The numbers didn’t come down fast enough …

So they locked down the provinces next which wasn’t enough and locked everyone down to the suburbs.

Which finally worked …

Because as the end of this it is stated: Everyone has to take responsibility to curb the spread.

You me and the next person have to speak out and wearing masks over our noses being the key.

Government doesn’t want to close businesses.

Only in the countries like the UK where people didn’t take this 2nd wave threat seriously did they close personal care on 20 December 2020.

I’m trusting the message gets through because here in Spain Personal care never shutdown….

Live and learn.
Spread the word.
Teach your staff, clients & friends how to be safe to be well.

🔊 Weekly/Monthly Covid Update

Everything taking place with Covid-2 in Spain and Europe is taking place in SA.

The 1 million infected mark is the yardstick for lockdown intensifying as Government has no choice.

The only good news is that I’m hoping our Wellness Industry is seen as being responsible – unlike restaurants with alcohol in the mix…

I’m hoping government locks down new year to send a clear message to the irresponsible &  youth so that in turn our business is spared.

⏱️ The National Coronavirus Command Council (NCCC) will reportedly meet this week, as South Africa continues to see record daily Covid-19 infections, rapidly approaching the 1 million confirmed cases.

As of 26 December, South Africa has reported a total of 994,911 Covid-19 cases, falling just short of the 1 million mark. There were 11,552 new daily cases reported, after two record increases of over 14,000 cases on Thursday and Friday this week.

There were also 256 new deaths, taking the total to 26,521, while recoveries are now at 839,194, leaving the country with a balance of 129,196 active cases.

The surge in cases has been driven by more gatherings over the festive season, as well as a more transmissible variant of the virus that has been discovered in South Africa.

According to the Sunday Times, citing a government insider, president Cyril Ramaphosa will recall cabinet ministers from their holidays to hold an urgent meeting on Tuesday (29 December) to address the crisis.

While it is not yet clear what restrictions will be modified at the meeting, a review could see:

• Lowering the limits on the number of people allowed at gatherings;
• Restrictions on movement;
• Closing of borders;
• Restrictions on the trade of alcohol.

Tourism minister Mmamoloko Kubayi-Ngubane also warned that restaurants could face more restrictions if they do not adhere to the current lockdown regulations, the paper said.

The NCCC meeting follows an alert from health minister Dr Zweli Mkhize on Wednesday (23 December), that lockdown restrictions would have to be reviewed to combat the alarming surge seen in the second wave of the virus.

Mkhize said that the coronavirus has continued to spread exponentially and that the rate of spread is much faster than the first wave.

“We must warn South Africans that we will need to review the current restrictions and consider further measures to ensure that we curb this alarming rate of spread,” he said.

Dr Zweli Mkhize

Mkhize said that all provinces, with the exception of the Eastern Cape, continued to report an increase in their number of cases. Kwazulu-Natal, the Western Cape, and Gauteng reported the largest increase in cases – comprising 81% of the total new cases reported.

“Therefore it will be important for us to evaluate the situation, identify hotspots in these areas and make recommendations based on these findings and the outcomes of what has been implemented in the hotspots that have been identified so far,” Mkhize said.

Hospitals, both private and public, are reporting that they are filling up quickly, with some already at capacity. Making matters worse, is that a lot of hospitals are operating on thinner staff due to the holiday period – who will now bear the brunt of the second wave.

Health experts and authorities have appealed to South Africans to keep practicing social distancing and following lockdown protocols.

🔊 The New measures announced yesterday in the UK are based on a new strain of COVID that has mutated. Our personal care industry is now in lockdown in the UK.

Spread the word to practice safety and masks are the key plus everything else.

They didn’t adhere to these protocols in their summer … Don’t make the same mistake.

The youths lack of regard was the loose cannon in Europe’s summer of 2020!

Learn from their mistakes – we can’t afford another hard lockdown … Financially nor Psychologically.

A new variant of the COVID-19 virus, known as 501.V2, is driving infection rates in areas of South Africa.  This discovery is gaining increased international attention and currently as many as 15 countries have banned flights and travelers who have spent time in The Republic of South Africa in the last 10 days.